VegasHero Casino

VegasHero is our creation from the ground up, and we had a single objective in building it: to put at your disposal a place that you will find worth your while. We did not want to be just one more of the generic platforms out there; we have given it some personality, if you like.

Here is an overview of what you will find under our roof:

Vegas Hero started as an ambitious undertaking and, as the years have shown, the effort has been well rewarded in certain respects. Our library of slots, live tables and jackpots is ever expanding and we are quite proud of the range on offer.

Licensing is taken care of by the Casino VegasHero team via the MGA. It is a matter of having a regulator with some authority to ensure fair play and to keep us accountable. For us it is more than a formality.

We also make a point of being flexible when it comes to payments at Vegas Hero Casino. The last thing anyone wants is to wait for a withdrawal. We process them in as short an order as is feasible, even if we recognise there are times we could do better.

Responsible gambling is part of the VegasHero Casino remit as well. We provide for deposit limits, self-exclusion and cool-off periods. And we are continually reviewing those tools to see how we can make them simpler for you to get at.

Products and account features

With Vegas Hero Casino online there is no need to juggle separate wallets; one account will do for slots, live tables and sports. Signing up is a fast process. Our internal testing has shown the lobby to be well put together. The site has your game preferences, bonus history and payment methods in one spot at VegasHero Casino online, a real time saver. Your account panel is where you will find the responsible gambling tools, self-exclusion and deposit limits. We are currently considering how to make those settings stand out better on mobile.

Games and game categories

A good deal of consideration has gone into the game library we have put together. In fact, the scope is broader than most players anticipate on their first visit. Slots are the largest part of the offering, as you would expect. Yet we also have a fine selection of live dealer tables and some classic table games, not to mention an instant-win roster that has a way of surprising folks.

The slot catalogue by itself numbers in the hundreds. Three-reel retro pieces are there alongside video slots with all the fixings like cascading reels and buy-bonus features. We take some pride in the fact that you can get at the latest from NetEnt or Pragmatic Play here a matter of days after they are officially out.

Then there is the live casino. Judging by the feedback we have had, this is where it becomes interesting. We run blackjack, roulette, baccarat and the like, including game show variants, 24/7. The stream is good quality even at the height of play, if we do say so ourselves. For those who want to set their own pace away from a live dealer, the standard RNG table games are on hand as well.

What sets VegasHero apart from its peers? Curation for one. We do not simply pile on titles for the sake of the numbers at Vegas Hero, but willfully decide what remains in the lobby and what is cycled out. We are aware of some shortcomings in our jackpot slots and are putting work into that. As for the rest, the categories are plainly marked and you should be able to put your hands on the kind of game you want in less than a minute.

Slots, table games and other available categories

VegasHero Casino has a great deal to offer. The slots are the headline, and for good reason: there are hundreds on hand, ranging from old fashioned three-reelers to some video slots with bonus rounds that can be quite wild. Table games are present as well in the form of blackjack, roulette, baccarat and one or two poker variants. We have put the live dealer tables in a section of their own; our observation is that players make a beeline for them once they come across it. With scratch cards and virtual sports to top it off, the library is as broad as they come. The filtering tools might stand to be a bit more refined, but the selection is there.

Mobile access options

A download is not required to play with us. In truth, that is the first question we get from most players. The mobile version of our site works fine in your browser; pick up your phone and you can log in, make a deposit and have a spin in thirty seconds or so.

We do put out the VegasHero App for those who want a more dedicated affair. It has the advantage of loading quicker on return visits and remembering your session settings, giving it a more native feel on the device. We have noticed app users will put in longer sessions, whether that is down to the app or the convenience is hard to say.

Vegas Hero is designed for iOS and Android alike and does not require any fiddling with special settings. Then again, the browser offering is quite good as well, so if your device is not amenable to app installs you are not missing out on anything of substance.

Here are a few points to be aware of when accessing on mobile:

• Browser play works on most modern smartphones and tablets
• The app is available through the App Store and Google Play
• Touch controls feel responsive on both routes
• Account management, bonuses, and support are fully accessible on mobile

Ultimately it is a matter of preference. Our own people have run both side by side and found the difference smaller than you might expect. The app is swifter but the browser is no slouch. We are currently working on our end to see if we can narrow that divide some more on the older Androids.

Android, iPhone and available app options

At present there is no VegasHero App of our own to be found on the App Store or Google Play. We are busy with that on our side and will have it sorted in due course. In the meantime you can play via a mobile browser, which we find does the job well enough on an Android or iPhone without the need for a download. Our internal testing has shown the browser version to be quick to load and reliable on most devices. Should we put out an app down the line, you will be among the first to be told.

Login and account access

Logging in to your account ought to be a simple matter. For the majority of our players it is. The VegasHero login page is no trouble at all: put in your email and password, press the button and you are in in a matter of seconds.

We have noticed some things that can catch people off guard though. An email with a typo, Caps Lock still on or a password you set when you registered and have only half-remembered by the time you return. It is minor but can be exasperating when you are in a mood to play.

Should the VegasHero login not be cooperating, start by looking at your browser. We are yet to fully iron out the problems that can be caused by an old browser or an overzealous cookie blocker. In most cases a cache clear will do the trick.

A forgotten password is nothing to make an issue of. Use the reset link on the login page and follow the instructions from your inbox. Do check your spam folder for the email before you get in touch with us.

We put two-factor authentication in place and would advise using it. It is good security for the ten seconds it adds to the process.

If your account is locked up after too many tries, consider it us being protective. Put in a call to support and we will have it resolved in short order; we are not going to let you wait around.

On our part we want to improve the clarity of our error messages. At present they are a little vague and we are well aware of it. That is on our roadmap. We made VegasHero to be as free of friction as we could, so ambiguous error messages are counter to that. You can count on us to see that they are improved.

Country availability and local terms

Our presence in a good number of markets means we have to contend with the local rules on a daily basis, much of it behind the scenes. VegasHero Australia players are given an experience of their own, one that is in line with Australian regulations and currency as well as support hours for when you are up and about. It is more important than you might think.

For a quick idea of where we are active and the local conditions, see below.

Some of the bonus restrictions at a local level can be a surprise to players. We are trying to put those out in the open more clearly, especially for our VegasHero Australia members who have been known to overlook the fine print on a reload offer or two.

We take on players from in excess of forty countries at Casino VegasHero. Yet licensing being what it is, not all of them will have access to the same games or payment options. There is no point in putting up a pretence otherwise. Should you come across a game that is off limits, it is a regional block and not some technical problem on your part. Vegas Hero Casino runs geolocation checks for compliance, so now and again a title will be gone from your lobby depending on your location. It is annoying, we get it. We are also working on a better way of laying out these regional distinctions before you have signed up, not after.

Registration and getting started

It is very easy to get started with us. We have made the registration a quick affair and in our testing most players are done in less than three minutes. There is no fuss about it.

To sign up at VegasHero you only have to follow a few basic steps:

• Enter your personal details and a valid email address
• Choose a secure password you will actually remember
• Confirm your age and accept our terms
• Verify your email with the link we send you

That is pretty much all of it. The speed of it can be a surprise for some who are used to a more drawn out process. We do require identity documents in the course of withdrawal verification, which is where it takes a bit longer; we are yet to make that part of the paperwork any easier on the player.

With an account in good standing you will have the whole game lobby at your disposal on Vegas Hero. You can look over the slots and live tables and the rest of it before making a deposit. We like to let you have a feel for the place without any pressure.

After that it is in your hands. A welcome email with your bonus information will be on its way, and the support team is available day or night should anything be unclear. Logging in for the first time at VegasHero Casino can seem like a lot to take in all at once, but give it a few minutes and it will make sense. If the sign up gives you any trouble, put in a word and we will see to it.